Thank you for purchasing the raincoat from YUNTU RAINCOAT LLC. We are committed to providing high-quality products and services. Below are our return policies; please read them carefully before purchasing:
Overview of Return Policy This order is a one-time sale. Returns and exchanges are not accepted unless there is a quality issue.
If you find a quality problem or the item does not match your order after receiving the raincoat, you have the right to request a return.
Return Request If you need to request a return, you must contact us within 7 days of receiving the goods.
Please explain the reason for the return to our customer service team via email or customer service hotline, and provide your order number and relevant photos (if applicable).
Definition of Quality Issues Quality issues refer to:
The item was damaged upon delivery; The size or color of the item does not match your order; Any obvious material defects during use.
Return Process (Opened or unopened products can be returned) After confirming the return request, we will provide you with a return address and relevant instructions.
Please place the item in its original packaging and include your order number and return request details.
You will be responsible for return shipping costs unless the item has a quality issue.
Refund Processing Once we receive the returned item and confirm its condition, the refund will be processed and credited to your original payment account within 7-14 business days.
Please note that refund processing time may vary depending on your bank or payment platform.
Unacceptable Returns Returns are not accepted in the following situations:
Return requests older than 7 days; Items that do not have quality issues and do not comply with the terms of sale; Items that have been used, damaged, or have lost tags.
Contact Customer Service For any questions regarding returns, please contact our customer service team. We are happy to assist you:
Email: support@yunturaincoat.store Phone: 7472352675 Company Address: 15304 DAYBREAK LN FONTANA, CA 92337
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